FAQ
You've Got Questions, We've Got Answers
How can we help?
How can I place an order on your website?
Choose the products needed, make sure that they are in stock, add them to the cart, open it and press “Proceed to checkout” to go to the payment menu.
How can I get the payment details?
Our manager will send you the payment information via email after you place an order. Please, make sure that you provide the correct email address.
When will I receive the tracking number?
After your payment is processed, your order will be sent to the shipping department, and you will get the tracking number within 48 hours.
How can I confirm my order?
After you place an order, our consultant will get in touch with you and will ask you to confirm the order via email. Make sure that your email address is indicated correctly. The waiting period may last up to 6 hours, please, stay in touch, your order is very important for us.
What if I have not received the tracking number for my order?
We send out orders once per 3 days, if you haven’t got the tracking code yet, please, contact our consultant.
When will I receive the tracking number?
After your payment is processed, your order will be sent to the shipping department, and you will get the tracking number within 48 hours.
What if I have not got any feedback after placing an order?
Due to a huge amount of orders and the fact that they are processed manually, it may take an operator more time to process your order, so, please, stay in touch, we will definitely contact you as soon as possible.
What are the conditions of placing a bulk order?
If you want to learn more about the conditions of placing a bulk order, please, contact our consultant, he will strive to provide all the information needed.
My payment was returned.
If your payment has been returned, there is a risk that there are some technical problems or that it has been made incorrectly. Please, turn to our operator.
My package is delayed, what should I do?
If there is a delivery delay, please, turn to our consultant, so that he can help you track the package and find out the possible reason for the delay, as well as the approximate delivery terms.
How can I check the genuineness of products?
We are authorized distributors of the Pharmacom and others. All the products that we offer are genuine and are protected with unique codes, which you can check on the official manufacturers websites
What is the difference between US Domestic and International shipping?
The main difference is the duration of delivery: US Domestic ― 1–2 days, International ― 2–5 days. Also, products delivered via US Domestic are a bit more expensive. You can see all the prices on our website.
Why are items from the US Domestic category more expensive?
They are more expensive due to higher transportation expenses at the procurement stage.